.sc-root{--sc-navy:#0a2230;--sc-gold:#edc879;--sc-border:#dce5ee;font:14px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;box-sizing:border-box;text-align:start;color:#263b4c}.sc-root *{box-sizing:border-box}.sc-root [hidden]{display:none!important}.sc-root button,.sc-root input,.sc-root textarea,.sc-root select{font:inherit}.sc-root button,.sc-root .sc-upload{cursor:pointer}.sc-root button{border:1px solid var(--sc-border);border-radius:8px;background:#fff;color:#233e51;padding:8px 12px}.sc-root button:disabled{opacity:.5;cursor:default}.sc-root button:focus-visible,.sc-root input:focus-visible,.sc-root textarea:focus-visible,.sc-root select:focus-visible{outline:3px solid #b88935;outline-offset:2px}.sc-root input,.sc-root textarea,.sc-root select{border:1px solid var(--sc-border);border-radius:8px;padding:9px;background:#fff;color:#203949;min-width:0;max-width:100%}.sc-root textarea{resize:vertical;width:100%;max-height:160px}.sc-root label{display:block}.sc-root form label input,.sc-root form label select{display:block;width:100%;margin:5px 0 12px}.sc-root h2{font-size:18px;margin:0 0 16px}.sc-root h3{font-size:14px}.sc-root .sc-primary,.sc-root .sc-accept{background:var(--sc-gold);color:#172e3b;border:0;font-weight:650}.sc-root .sc-danger{color:#ac3945;border-color:#e8bcc3}.sc-top{background:var(--sc-navy);color:#fff;display:flex;align-items:center;justify-content:space-between;padding:16px 20px;gap:12px;flex-shrink:0}.sc-top>div:last-child{display:flex;align-items:center;gap:10px}.sc-client .sc-top>div{display:block;flex:1}.sc-top small{display:block;font-size:12px;color:#d5e0e5;margin-top:4px}.sc-root .sc-top button{background:#163644;color:#e9d19b;border-color:#365260}.sc-brand{font-size:22px;letter-spacing:1px;font-weight:750;color:var(--sc-gold)}.sc-brand span{font-size:14px;letter-spacing:0;color:#c8d8e2;margin-inline-start:18px;font-weight:400}.sc-status{padding:0 16px;background:#fff5d9;color:#6c501e;font-size:13px;min-height:0;flex-shrink:0}.sc-status:not(:empty){padding-block:9px}.sc-chat{display:flex;flex-direction:column;min-width:0;min-height:0;position:relative;background:#f2f5f8;overflow:hidden}.sc-chat-head{display:flex;align-items:center;gap:10px;justify-content:space-between;padding:13px 18px;background:#fff;border-bottom:1px solid var(--sc-border);flex-shrink:0}.sc-chat-head small{display:block;color:#6d8190;font-size:12px;margin-top:3px}.sc-messages{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:20px;scrollbar-gutter:stable}.sc-message{max-width:82%;width:fit-content;margin-bottom:18px}.sc-message.mine{margin-inline-start:auto;text-align:end}.sc-message-name{font-size:11px;color:#627788;margin-bottom:4px}.sc-bubble{padding:11px 14px;border-radius:12px 12px 12px 3px;background:#fff;box-shadow:0 1px 3px #19354610;overflow-wrap:anywhere;text-align:start}.sc-message.mine .sc-bubble{background:#e9d39f;border-radius:12px 12px 3px 12px;color:#273849}.sc-bubble p{margin:0;white-space:pre-wrap;unicode-bidi:plaintext}.sc-message small{display:block;font-size:10px;color:#6a8091;margin-top:5px}.sc-bubble img{display:block;max-width:230px;max-height:240px;width:100%;height:auto;border-radius:6px}.sc-composer{background:#fff;border-top:1px solid var(--sc-border);padding:12px 18px max(14px,env(safe-area-inset-bottom));flex-shrink:0}.sc-root .sc-hint{font-size:12px;color:#6c8091;font-weight:400;overflow-wrap:anywhere}.sc-composer>.sc-hint{margin:0 0 8px}.sc-send-actions{display:flex;align-items:center;justify-content:space-between;margin-top:6px;gap:8px}.sc-upload{font-size:13px;color:#38617b;padding:6px}.sc-upload input{max-width:140px;font-size:10px;display:block;padding:0;border:0}.sc-composer form>small{display:block;margin-top:5px}.sc-root #sc-send-status{color:#956420}.sc-root #sc-attachment{display:flex;align-items:center;gap:12px;margin-bottom:5px}.sc-root #sc-attachment img{height:75px;max-width:140px;object-fit:contain}.sc-empty{padding:40px 20px;color:#7b8f9d;text-align:center;margin:auto}.sc-empty button{display:block;margin:16px auto}.sc-root #sc-new{position:absolute;inset-inline-end:20px;bottom:210px;border-color:#b99b58;box-shadow:0 4px 20px #18384d20}.sc-root #sc-older{display:block;margin:0 auto 15px;font-size:12px}.sc-client{position:fixed;inset-inline-end:24px;bottom:24px;width:420px;height:min(730px,calc(100dvh - 48px));z-index:1000;display:flex;flex-direction:column;box-shadow:0 15px 65px #0008;border:1px solid #34515b;border-radius:18px;overflow:hidden;background:#102936}.sc-client .sc-chat{flex:1}.sc-client .sc-messages{background:#102936}.sc-client .sc-message-name,.sc-client .sc-message small{color:#aabdc8}.sc-client .sc-chat-head{background:#153441;color:#e6ecef;border-color:#2c4b58}.sc-client .sc-chat-head small{color:#bacbd4}.sc-client .sc-composer{background:#0d2935;border-color:#34505d}.sc-client .sc-composer textarea{background:#173b49;color:#fff;border-color:#42616e}.sc-client .sc-hint{color:#a8bac5}.sc-client .sc-upload{color:#dfc58d}.sc-client.sc-expanded{width:min(850px,calc(100vw - 48px));height:calc(100dvh - 48px)}.sc-client.sc-standalone{position:relative;inset:auto;width:100%;height:100dvh;border:0;border-radius:0}.sc-document{margin:0;background:#f3f6fa}.sc-desk{height:100dvh;display:flex;flex-direction:column;background:#f3f6fa}.sc-columns{display:grid;grid-template-columns:310px minmax(320px,1fr) 280px;flex:1;min-height:0}.sc-list{background:#fff;border-inline-end:1px solid var(--sc-border);display:flex;flex-direction:column;min-height:0}.sc-tabs{display:flex;gap:4px;padding:16px 10px 8px}.sc-tabs button{flex:1;font-size:13px;padding:8px 3px}.sc-root .selected{background:#e7eff5;border-color:#b5ccd9;color:#124b69}.sc-tabs b{font-size:11px}.sc-root #sc-filter{padding:10px 14px}.sc-root #sc-filter>input{width:100%}.sc-dates{display:grid;grid-template-columns:1fr 1fr;gap:6px;font-size:10px;margin-top:8px}.sc-root .sc-dates input{font-size:11px;width:100%;padding:5px 2px}.sc-root #sc-filter>button{width:100%;background:#f2f5f7}.sc-list>.sc-hint{padding:0 16px;margin:0 0 8px}.sc-root #sc-items{overflow-y:auto;flex:1;min-height:0}.sc-root .sc-item{display:block;text-align:start;border:0;border-bottom:1px solid #e8eef3;border-radius:0;width:100%;padding:15px 18px;background:#fff}.sc-root .sc-item.selected{background:#eaf2f6;border-inline-start:3px solid #cba04e}.sc-item>strong,.sc-item>small{display:block}.sc-item small{font-size:11px;color:#6c8291;margin-top:4px}.sc-unread{float:inline-end;border-radius:20px;background:#ae3e4b;color:white;font-size:11px;padding:1px 6px}.sc-accept{display:inline-block;border-radius:5px;margin-top:7px;padding:3px 9px;font-size:11px}.sc-pagination{display:flex;justify-content:space-between;align-items:center;padding:12px 8px;border-top:1px solid var(--sc-border);font-size:12px}.sc-pagination button{font-size:11px;padding:6px}.sc-info{padding:22px 18px;border-inline-start:1px solid var(--sc-border);overflow:auto;background:#fff}.sc-info form{margin:20px 0;font-size:12px}.sc-info button{width:100%}.sc-tag{display:inline-block;font-size:11px;background:#e8f0f5;color:#39617a;border-radius:4px;padding:2px 8px;margin:0 6px 5px 0}.sc-info .sc-tag+strong{display:block}.sc-quick{position:relative;margin-bottom:8px;font-size:12px}.sc-quick summary{cursor:pointer;color:#39617a}.sc-root .sc-quick button{display:block;text-align:start;font-size:12px;width:100%;margin-top:5px}.sc-quick[open]{max-height:180px;overflow:auto}.sc-login{align-items:center;justify-content:center;background:var(--sc-navy)}.sc-login-card{max-width:390px;width:calc(100% - 32px);border-radius:18px;padding:32px;background:#fff}.sc-login-card .sc-brand{color:#a77f34}.sc-login-card h1{font-size:22px;margin:12px 0 22px}.sc-login-card select{margin-bottom:20px}.sc-login-card button{width:100%}.sc-mobile{display:none}.sc-root #sc-events{max-height:220px;overflow:auto}
@media(min-width:1600px){.sc-columns{grid-template-columns:350px minmax(400px,1fr) 320px}.sc-messages{padding:28px 40px}.sc-top{padding:20px 28px}.sc-root{font-size:15px}}
@media(max-width:1050px){.sc-columns{grid-template-columns:285px minmax(280px,1fr)}.sc-info{display:none}.sc-info-open .sc-info{display:block;position:absolute;inset-inline-end:0;top:80px;bottom:0;width:280px;box-shadow:0 10px 30px #0003;z-index:4}.sc-brand span{display:none}}
@media(max-width:700px){.sc-client,.sc-client.sc-expanded{inset:0;width:100%;height:100dvh;border-radius:0;border:0}.sc-top{padding:12px}.sc-root .sc-top button{padding:6px 9px}.sc-root .sc-top select{max-width:108px;padding:6px;font-size:12px}.sc-top>div:last-child{gap:5px}.sc-brand{font-size:16px}.sc-columns{display:block;position:relative}.sc-list{height:100%}.sc-desk .sc-chat{display:none;height:100%}.sc-chat-open .sc-list{display:none}.sc-chat-open .sc-chat{display:flex}.sc-mobile{display:block}.sc-info-open .sc-info{top:0;width:min(300px,90vw)}.sc-messages{padding:16px 12px}.sc-composer{padding:10px 12px max(12px,env(safe-area-inset-bottom))}.sc-client .sc-top small{font-size:11px}.sc-message{max-width:88%}.sc-root textarea,.sc-root input{font-size:16px}.sc-root #sc-new{bottom:230px}.sc-root .sc-chat-head{padding:10px 12px}.sc-root .sc-chat-head strong{font-size:13px}.sc-root .sc-chat-head button{font-size:12px}.sc-info-open .sc-chat-head{padding-inline-end:295px}.sc-upload input{max-width:120px}.sc-root .sc-hint{font-size:11px}}

.sc-launcher{position:fixed;inset-inline-end:24px;bottom:28px;z-index:80;background:#e6c37a;color:#172f3b;border:1px solid #f3d899;border-radius:30px;padding:13px 19px;box-shadow:0 4px 20px #0004;cursor:pointer;font:600 14px -apple-system,sans-serif}@media(max-width:700px){.sc-launcher{bottom:88px;inset-inline-end:14px;padding:10px 14px;font-size:12px}}

.sc-columns{height:0;grid-template-rows:minmax(0,1fr);overflow:hidden}.sc-chat{max-height:100%}.sc-root .sc-upload{position:relative;display:inline-block}.sc-root .sc-upload input{position:absolute;inset:0;width:100%;height:100%;opacity:0;cursor:pointer}.sc-info-heading{display:flex;align-items:start;justify-content:space-between;gap:10px}.sc-root .sc-info-heading button{width:auto;padding:1px 7px;display:none}#sc-agent-name{color:#c9d9e2;font-size:12px}.sc-info-open .sc-info-heading button{display:block}@media(max-width:700px){.sc-info-open .sc-chat-head{padding-inline-end:12px}#sc-agent-name{display:none}}

.sc-quick-filter{display:flex;gap:6px;padding-top:8px}.sc-root .sc-quick-filter input{flex:1;min-width:0;font-size:12px}.sc-root .sc-quick-filter select{max-width:120px;font-size:12px}.sc-quick[open]{max-height:220px}

@media(max-width:700px){.sc-desk .sc-top{display:grid;grid-template-columns:1fr;gap:8px;padding:10px 12px}.sc-desk .sc-brand{white-space:nowrap}.sc-desk .sc-brand span{display:inline;font-size:11px;margin-inline-start:12px}.sc-desk .sc-top>div:last-child{justify-content:space-between;width:100%;gap:6px}.sc-root.sc-desk .sc-top button{white-space:nowrap;font-size:12px}.sc-desk #sc-agent-name{display:inline;max-width:60px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sc-desk .sc-top select{max-width:125px}}

/* Support refinement: Chinese operator UI, visible waiting times and focused chat. */
.sc-desk{font-size:14px}.sc-desk .sc-top{padding:13px 22px}.sc-desk .sc-brand{font-size:21px}.sc-desk .sc-brand span{font-size:13px}.sc-desk .sc-top button{font-size:12px;padding:7px 10px}.sc-alerts{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:10px 20px;background:#fff;border-bottom:1px solid var(--sc-border);flex-shrink:0}.sc-alert-caption{font-weight:650;color:#28485b;font-size:12px}.sc-alerts button{padding:5px 10px;font-size:12px;background:#f4f7fa}.sc-alerts button b{margin-left:8px}.sc-alerts .sc-alert-hot{color:#a4422a;background:#fff2e8;border-color:#f2d1b8}.sc-alerts small{color:#748793;font-size:11px;margin-left:auto}.sc-root .sc-item{padding:14px 16px;border-inline-start:3px solid transparent}.sc-root .sc-item.selected{border-inline-start-color:#c49a46;background:#eaf2f6}.sc-root .sc-item:hover{background:#f1f6f9}.sc-root .sc-item.sc-overdue{background:#fffaf4}.sc-root .sc-item.sc-overdue.selected{background:#f8efd9}.sc-item .sc-wait-label{color:#b3612e;font-weight:600}.sc-preview{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#5d7382;font-size:12px;margin-top:6px;unicode-bidi:plaintext}.sc-chat-head{min-height:65px}.sc-chat-head strong{font-size:15px}.sc-desk .sc-messages{background:radial-gradient(ellipse at top,#f7f9fb,#edf2f6)}.sc-message{margin-bottom:20px}.sc-message-name{font-size:12px;margin-bottom:6px}.sc-bubble{padding:12px 16px;font-size:14px;line-height:1.7;border:1px solid #e3eaf0;box-shadow:0 2px 3px #19354606}.sc-message.mine .sc-bubble{background:#f0dfb6;border-color:#e9d29c}.sc-message small{font-size:11px}.sc-date-divider{text-align:center;color:#7f919e;font-size:11px;margin:10px 0 24px}.sc-desk .sc-composer{padding:12px 20px 14px}.sc-root #sc-text{resize:vertical;min-height:70px;line-height:1.6}.sc-root #sc-submit{min-width:100px;padding:9px 20px}.sc-root .sc-upload{border:1px solid var(--sc-border);border-radius:7px;padding:7px 11px}.sc-client .sc-upload{border-color:#43616e}.sc-root .sc-image-open{display:block;padding:0;border:0;background:transparent}.sc-root .sc-image-open img{max-width:280px}.sc-info{padding:20px 18px}.sc-info-heading{border-bottom:1px solid #e6edf2;margin-bottom:16px}.sc-info h2{font-size:15px}.sc-info #sc-note{padding:12px;border-radius:10px;background:#fff9e9;border:1px solid #f0e2bc;margin:20px 0 24px}.sc-info #sc-note textarea{margin:8px 0;background:#fffdf7}.sc-info #sc-note button{background:#fff3cc;color:#76561b;border-color:#e8d397}.sc-chat-number{font-size:11px;color:#7c8d98;overflow-wrap:anywhere}.sc-chat-number summary{cursor:pointer}.sc-chat-number bdi{display:block;margin-top:8px}.sc-info #sc-transfer{border-top:1px solid #e5edf3;padding-top:18px}.sc-root .sc-danger{margin-top:8px;background:#fff9f9}.sc-root #sc-events p{border-left:2px solid #dae5ec;padding-left:9px;line-height:1.7}.sc-quick summary{padding:4px 0;list-style-position:inside;font-weight:600}.sc-reply-tag{display:inline-block;font-size:11px;background:#edf3f7;border:1px solid #d9e4ec;border-radius:5px;padding:2px 6px;margin-left:9px;color:#48677c;font-weight:400}.sc-quick[open]{max-height:260px;background:#f7f9fb;padding:10px;border:1px solid #dce5ed;border-radius:8px}.sc-quick-filter{flex-wrap:wrap}.sc-root .sc-quick-filter input{min-width:120px}.sc-quick-filter label{display:flex;align-items:center;gap:7px;color:#61788a;font-size:11px}.sc-quick-filter label select{padding:7px}.sc-root .sc-quick button{padding:9px 12px}.sc-quick button strong{display:block;font-size:12px;color:#385c72}.sc-quick button span{display:block;color:#566e7f;margin-top:4px;font-weight:400;unicode-bidi:plaintext}.sc-root .sc-quick button:hover{border-color:#bd9a50;background:#fffaf0}.sc-root .sc-modal{position:fixed;inset:0;background:#071a2bad;z-index:1500;display:flex;align-items:center;justify-content:center;padding:24px;backdrop-filter:blur(3px)}.sc-modal>section{background:#fff;border-radius:14px;box-shadow:0 18px 80px #0004;width:min(780px,100%);max-height:calc(100dvh - 48px);overflow:auto;padding:24px;color:#294758;text-align:start;outline:none}.sc-modal header{display:flex;align-items:center;justify-content:space-between;gap:14px;border-bottom:1px solid #e4ebf0;padding-bottom:12px;margin-bottom:16px}.sc-modal h2{font-size:18px;margin:0}.sc-modal header button{font-size:22px;padding:0 9px}.sc-modal form{margin-top:16px}.sc-modal form>label{margin-top:15px;font-size:13px;font-weight:600}.sc-modal form>label small{font-size:11px;font-weight:400;color:#7b8f9c}.sc-modal form>button{margin-right:8px}.sc-root #sc-modal-status:not(:empty){background:#fff3d9;color:#77561c;border-radius:7px;padding:10px 12px;margin-bottom:14px}.sc-account-filter{display:flex;gap:8px}.sc-account-filter input{flex:1;min-width:0}.sc-account-list{margin-top:18px}.sc-account-list article{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:14px 0;border-bottom:1px solid #e7edf2}.sc-account-list strong,.sc-account-list span,.sc-account-list small{display:block}.sc-account-list span{font-size:12px;color:#617d8f;margin-top:3px}.sc-account-list small{font-size:11px;color:#8b9ca7;margin-top:3px}.sc-account-list article>div:last-child{display:flex;flex-wrap:wrap;gap:6px}.sc-account-list button{font-size:12px;padding:6px 10px}.sc-account-history{font-size:12px;margin-top:14px}.sc-account-history summary{cursor:pointer;color:#4b6e83}.sc-account-history small{display:block;color:#8496a1}.sc-alert-row{display:flex;justify-content:space-between;align-items:center;width:100%;margin:8px 0;text-align:start}.sc-alert-row strong{color:#a7562d;font-size:12px}.sc-warning{background:#fff2e8;color:#a55730;padding:12px;border-radius:7px}.sc-lightbox{text-align:center;background:#eff3f6;border-radius:9px;padding:14px}.sc-lightbox img{max-width:100%;max-height:70dvh;object-fit:contain}.sc-login-card{box-shadow:0 18px 70px #0004}.sc-login-card form{margin-top:24px}.sc-login-card button{margin-top:6px}
@media(min-width:1600px){.sc-desk .sc-columns{grid-template-columns:330px minmax(400px,1fr) 300px}.sc-desk .sc-messages{padding:24px 38px}}
@media(max-width:1050px){.sc-alerts small{display:none}.sc-info-open .sc-info{top:0}.sc-columns{position:relative}}
@media(max-width:700px){.sc-desk .sc-top{padding:10px 12px;gap:7px}.sc-desk .sc-brand{font-size:17px}.sc-desk .sc-top>div:last-child{flex-wrap:wrap;justify-content:flex-start;gap:6px}.sc-desk #sc-agent-name{max-width:80px;margin-right:auto}.sc-desk .sc-top button{font-size:11px;padding:5px 7px}.sc-alerts{padding:8px 10px;gap:6px}.sc-alert-caption{display:none}.sc-alerts button{flex:1;padding:5px 4px;font-size:11px;white-space:nowrap}.sc-desk .sc-messages{padding:14px 12px}.sc-desk .sc-composer{padding:9px 11px max(10px,env(safe-area-inset-bottom))}.sc-root #sc-text{min-height:62px;max-height:110px;font-size:16px}.sc-root #sc-submit{padding:8px 16px;min-width:84px}.sc-composer form>small.sc-hint{font-size:10px}.sc-quick[open]{max-height:190px}.sc-root .sc-modal{padding:10px;align-items:center}.sc-modal>section{padding:16px;max-height:calc(100dvh - 20px);border-radius:12px}.sc-account-list article{align-items:flex-start;gap:8px}.sc-account-list article>div:last-child{max-width:130px}.sc-account-filter{flex-wrap:wrap}.sc-account-filter input{flex-basis:100%}.sc-modal form>label input{font-size:16px}.sc-reply-tag{margin-left:5px}.sc-message{max-width:88%}.sc-root .sc-image-open img{max-width:220px}.sc-bubble{padding:10px 12px}.sc-info-heading button{display:block}}
.sc-account-list article>div:first-child{min-width:0;flex:1}.sc-account-list span,.sc-account-list strong{overflow-wrap:anywhere}.sc-desk #sc-agent-name{max-width:150px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sc-chat-head>div{min-width:0;flex:1}.sc-chat-head strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sc-modal header{position:sticky;top:-24px;z-index:2;background:#fff;padding-top:12px;margin-top:-12px}@media(max-width:700px){.sc-modal header{top:-16px}}
@media(max-width:700px){.sc-root.sc-desk .sc-top button{font-size:11px;padding:5px 6px}.sc-desk #sc-agent-name{max-width:56px}}